Frequently Asked Questions
Welcome to the Cell Phone Club FAQ page! Below you’ll find answers to some of the most common questions about our products and services. If you don’t find what you’re looking for, feel free to contact us for assistance.
General Questions
What is Cell Phone Club?
We specialize in selling new and used phones as well as providing reliable repair services for a variety of devices, including smartphones, PCs, and laptops.
Where are you located?
We are located in Brooklyn, NYC. For our full address, please visit our Contact Us page.
What payment methods do you accept?
We are located in Brooklyn, NYC. For our full address, please visit our Contact Us page.
Buying and Selling Phones
Do you sell new and used phones?
Yes, we offer a wide range of new and pre-owned phones, including the latest models. All used phones are thoroughly tested to ensure quality.
Can I sell my old phone to Cell Phone Club?
Absolutely! We buy used phones. Bring your device to our store for an evaluation, and we’ll offer you a competitive price based on its condition and market value.
Do you provide a warranty on used phones?
Yes, we offer a limited warranty on all used phones. The warranty terms vary based on the device. Contact us for more details.
Repair Services
What types of devices do you repair?
We repair a wide range of devices, including smartphones, tablets, laptops, and PCs. Whether it’s a cracked screen, battery issue, or software malfunction, we can help.
How long does a typical repair take?
Repair times vary depending on the complexity of the issue. Minor repairs, such as screen replacements, may take as little as 30 minutes, while more extensive repairs may require a few days.
Do you use genuine parts for repairs?
Yes, we use high-quality, genuine parts for all repairs to ensure the best performance and longevity.
Shipping and Returns
Do you offer shipping for online purchases?
Yes, we ship nationwide. Shipping times and costs vary depending on your location and the shipping method selected at checkout.
What is your return policy?
We accept returns within 14 days of purchase for unused products in their original packaging. For detailed information, please refer to our Refund Policy.
Customer Support
How can I contact customer support?
- Email: info@cellphoneclub.com
- Phone: +1 (718) 836-8999
- Visiting our store during business hours
What are your business hours?
Please check our Contact Us page for holiday hours and updates.